Support services

Atlantic Link provides ongoing support, typically following a system implementation. Support centres around client specific applications, such as interfaces and custom reports which often cannot be supported by the system vendor, and may have been built as part of the implementation process.

This service is particularly well suited to organisations (especially Hedge Funds) with limited IT departments and as a sample would cover:

	Application and Technical first line support
	Business/functional and accounting issue investigation and resolution
	Report production
	SQLServer support
	Price loading components

The support service is based on a service level agreement specific to the needs of each client.