Training services

The value that Atlantic Link training services brings is derived from Atlantic Link's service philosophy - using staff with the best operational knowledge and experience. Without this, the best trainer in the world would struggle with the material. Consequently, Atlantic Link's subject matter experts are able to deliver training with the hands-on understanding that clients need and so often miss when using a generic training organisation.

Atlantic Link's training understanding often stems from involvement with the client elsewhere in the Management Services Lifecycle: through the provision of other support services, systems implementations and other projects.

Bespoke training of this nature generally follows a prescribed pattern:

	Requirements gathering: knowledge gaps, training needs, set objectives
	Training course design: often multi-disciplinary to cover support desks, implementation and product teams as well as operational staff
	Media advice: in order to select the best medium for training and supporting materials (documentation, electronic media, training CDs, web-based training and easy to use guides)
	Training resourcing, planning and scheduling
	Delivery

Case Studies

Bank Training Programme: Atlantic Link Management Services provided a client with a full training programme for their web application rolled out globally and translated into 14 languages. For this client, the training was intended for both its internal staff and externally to its customers world-wide. Read more...